How Trellus Charges Your Credit Card
For orders placed through the Trellus Shop Local Marketplace, your Credit Card will not be charged. All fees and taxes, including delivery fees, are deducted from the total the customer was charged before the remaining balance reaches your Stripe Connect account.
Reasons your Credit Card on file may be charged include:
- Monthly or Annual fees for the Delivery Pro plan
- Delivery fees for packages delivered by Trellus where the order has not been placed through Marketplace. When a delivery is sent through Trellus, we will bill the credit card on file for each delivery request at the time of the delivery.
- Refunds to customers, authorized by the Merchant, for amounts greater than what is present in the Merchant’s Stripe Connect account at the time the refund is issued.
For more info on fees, please see How Are Taxes and Fees Charged and Collected? & Understanding fees on the Trellus Marketplace