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Merchant Support FAQ's

Frequently asked questions regarding all areas of support.

  • How do I cancel a delivery after I submitted it?
  • Why am I getting an error message when uploading the batch form?
  • How can I add a delivery to a batch order I just placed?
  • The proof of delivery photo is not the right drop-off location
  • How do I report a safety concern or emergency?
  • How do I contact someone at Trellus?
  • What days and times does Trellus deliver?
  • What happens if the driver can't fit all the packages in their car?
  • How long does a delivery take once it's picked up?
  • What is the refund policy
  • Do you have insurance for lost, stolen, or damaged packages?
  • How do I add driver gratuity?
  • Does Trellus deliver for national chains?
  • Can I use Trellus if I don't have a website?
  • I am not computer savvy. Is Trellus easy to use?
  • What kind of businesses does Trellus deliver for?
  • The Trellus Team Values
Delivery Dashboard ByTrellus.com