If you’re having trouble signing in to your account, don’t worry, you can reset your password in just a few quick steps.
How to Reset Your Password
Make sure you're on the Merchant login page and not ByTrellus.com, which is the consumer login page.
Click the Forgot Password? link below the password field.
Enter the email address associated with your account.
Check your inbox for a reset email, which should arrive shortly. Be sure to check your spam or junk folder if you don't see the email right away.
Still Didn’t Get the Reset Email?
Make sure you entered the correct email address.
If you use multiple email accounts, try the one you originally signed up with.
You can request a new reset email if needed.
Contact our support team so we can tell you exactly which email you should be using.
Live Chat: Available via the chat icon at the bottom right of our website
Phone: 1 (833) 562-2554, ext. 4
Once you receive the email, open it and follow the link to create a new password.