Save time & money by grouping multiple deliveries at once!
If you have multiple deliveries going out that are close in geography, use our Batch Delivery option! If your business can be high-volume, we suggest when a delivery order comes in to wait a bit to give time for others to group. When you place your Batch Delivery, all the items will be picked up together. We will optimize the delivery route to save time, energy, and money!
Please note there is a 250lb total limit for batches.
How Batching works:
First, make sure your Pickup Details are correct.
If you need to change the pickup location (for example: you need something delivered to you), click Edit (next to Pick Up Location). Here you can change the pickup address as well as the pickup instructions.
Next, choose whether you want an Same-Day delivery (no time constraints, but guaranteed same-day as long as uploaded before 4pm) or to schedule a delivery for another day with a pickup time window.
Please note, pickup windows are a request, and we do our best to honor them. These are not delivery drop off windows. Our drop off guarantee is Same-Day.
Scheduling A Delivery With A Pickup Time Window: When planning your delivery pickup, keep in mind that you cannot schedule a pickup if it’s within 60 minutes from the start of that window. Ex: If you want to choose the 3 pm - 6 pm window, you need to put the delivery in by 2 pm.
If you are trying to upload a Same-Day delivery after 4pm, you will see Next Day, instead of Same-Day. That is because we cannot guarantee same-day delivery, however, you can always contact us to see if it's possible.
If you need a special time request, please reach out to us through our Contact Form.
Next, fill out the Delivery Details for the dropoff.
After you press Save & Continue you'll be able to submit a single delivery or you can select Add Dropoff to add more deliveries and create a Batch Delivery. With Batch Delivery, you no longer need to upload a CSV spreadsheet; you can build the batch right here by adding up to 49 dropoffs. However, if you prefer the spreadsheet upload, you still have that option by clicking Upload Batch CSV. (See below for instructions)
After your batch delivery is submitted, you'll want to print the labels. Using this label is crucial for preventing delivery errors, as our drivers often handle multiple packages. A clear, easy-to-read label ensures each package reaches the correct destination.
You do not need a label printer for these, although it is sized to fit a typical 4x6 label printer. You can use regular paper and a standard office printer.
On the right-hand side of the delivery, click the three dots. It will expand and you'll be able to click Print Label here. It will open a new window with a pdf of the labels. You have the option of printing the label for the delivery you're clicking on, or all of them in the batch.
Additionally, you can also click in to the order by clicking the Order Number, and press the Print Label button on the top left.
Uploading a batch with a CSV Spreadsheet:
- Navigate to the Sidebar and select Batch Upload
- Download our Excel (windows) / Numbers (mac) template or copy the Google Doc.
- Delete sample data in file and enter your delivery information. Each field marked red must have a value in it on every single line or the batch will not upload.
You can only have one delivery per line, with a max of 49 deliveries per upload.
Note: do not change column headers -
When you're done editing your batch, go to File → Download → Comma Separated Values (.csv) and the file will download to your computer.
- Upload your CSV file on the Batch Deliveries Page. Click Choose File and select the file from where it downloaded to your computer.
After uploading your CSV, you can review all dropoffs and see a breakdown of the package fees associated with each delivery.