When a customer places an order, Stripe Connect places a hold on the customer’s account for the grand total that the customer pays at checkout, including taxes, tip, and delivery fees.
When you accept the order, the charge is captured and the funds are distributed as follows:
The following amounts are transferred to Trellus’ Stripe Connect account and listed as an "application fee” in your Stripe dashboard:
- Non-refundable credit card processing fees collected by Stripe ($1.05 + 2.9% of the total charge, including tip, taxes, and delivery fees). These fees are deducted at the time the charge is captured.
- Any applicable sales tax collected as part of the transaction. Merchants are responsible for complying with all applicable tax laws and remittance requirements.
- Trellus Marketplace commission (10% of item subtotal)
- Delivery fees paid by the customer
- Driver tips paid by the customer for delivery orders
The following amounts are transferred to your Stripe Connect account, and paid out to your connected bank account weekly:
- Merchant tips for pickup orders
- The remaining balance of the total paid by the customer after the above fees.
- If a Trellus-funded discount code was applied to your order, you will be reimbursed the amount through a separate transfer to your Stripe Connect account (See Understanding Discounts and Discount Codes)
All of your Order Payments and Stripe Connect Payouts can be viewed in the Financials page on the dashboard. To learn more about that please see How and When Will I Get Paid Out For The Sale?
For more info on fees, please see Understanding fees on the Trellus Marketplace
To learn why you need to keep a credit card on file, please see Why do I have to put in my credit card?