Any updates to your Stripe Connect account; such as your email address, bank information, business details, or account ownership are managed directly through Stripe for security and compliance purposes.
While the Trellus team cannot make changes to your Stripe account on your behalf, we’re always happy to help point you in the right direction and answer any Marketplace-related questions along the way.
If you experience an issue specifically within your Stripe account, we recommend reaching out to Stripe Support directly, as they have access to your account and verification details.
Change the email address associated with a Stripe account:
If you need to update the login email tied to your Stripe account, Stripe provides step-by-step instructions through their support center.
Stripe: Change the email address associated with a Stripe account
This is commonly needed if:
- Your business email has changed
- You no longer have access to the original email
- You want notifications sent to a different address
Change the owner of a Stripe account:
If your business ownership has changed or you need to transfer account ownership to another person, Stripe outlines the process and any verification requirements directly in their documentation.
Stripe: Change the owner of a Stripe account
Please note that Stripe may request additional verification documents before approving ownership changes.
Update account name shown in the Dashboard:
You can update the display name associated with your Stripe account from within your Stripe Dashboard settings.
Stripe: Update account name shown in the Dashboard
This may be useful if:
- Your business name changed
- You rebranded your company
- You want the Dashboard to better reflect your storefront name
Update your business address:
Keeping your business address current is important for payouts, verification, and tax documentation.
Stripe: Update your business address
Stripe may require additional verification if the address change affects your account’s legal or tax information.
Reset a forgotten Stripe password:
If you’re unable to log into Stripe, you can reset your password directly through Stripe’s recovery process.
Stripe: Reset a forgotten Stripe password
For account security reasons, Trellus cannot reset or access Stripe passwords.
Update a connected account's bank information from the Dashboard:
If you need to update the bank account connected to Stripe for payouts, Stripe provides instructions directly in your Dashboard settings.
Stripe: Update a connected account’s bank information from the Dashboard
Please double-check your banking details before saving changes, as incorrect information could delay payouts.
Stripe account restricted or under review:
Stripe account restricted or under review
Need additional help?
If you’re unsure whether your issue is related to Stripe or the Trellus Marketplace, feel free to contact our support team and we’ll do our best to guide you to the correct next step.