When a customer places an order, Stripe Connect places a hold on the customer’s account for all of the money that the customer pays at checkout, including taxes, tip, and delivery fees.
When a driver is assigned to deliver the order, or 48 hours after the order is placed, whichever occurs first, the charge is captured and the money is distributed as follows:
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Non-refundable Credit card processing fees are collected by Stripe ($1.05 + 3% of the total charge, including tip, taxes, and delivery fees)
- Any taxes are collected by Trellus to be remanded to the appropriate governmental agency
- Delivery fees, Trellus commission fees, and driver tips are collected by Trellus. 100% of the tip collected is distributed to the driver.
- The remaining balance is deposited into your Stripe Connect account. Funds present in your Stripe Connect account are deposited into your linked bank account weekly.
For more info on fees, please see Understanding fees on the Trellus Marketplace
To learn why you need to keep a credit card on file, please see Why do I have to put in my credit card?