When a customer places an order, Stripe Connect places a hold on the customer’s account for the grand total that the customer pays at checkout, including taxes, tip, and delivery fees.
Three (3) hours after the order is completed, or 48 hours after the order is placed, whichever occurs first, the charge is captured and the funds are distributed as follows:
The following amounts are transferred to Trellus’ Stripe Connect account and listed as an "application fee” in your Stripe dashboard:
- Non-refundable Credit card processing fees collected by Stripe ($1.05 + 3% of the total charge, including tip, taxes, and delivery fees) - these are immediately transferred from Trellus to Stripe when the charge is captured
- Any sales tax paid by the customer on the order - collected by Trellus to be remitted to the appropriate governmental agency
- Trellus Marketplace commission (10% of item subtotal)
The following amounts are transferred to your Stripe Connect account, and paid out to your connected bank account weekly:
- Delivery fees paid by the customer
- Driver and merchant tips paid by the customer
- The remaining balance of the total paid by the customer after the above fees.
When you create a delivery for a Marketplace Order with Trellus, the payment method in your billing profile will be charged for any associated delivery fee and Driver gratuity if an amount was entered by the customer, just as when you would otherwise create a non-Marketplace delivery through Trellus. You’ll receive the money that the customer paid for Delivery Fee and Gratuity in your weekly Stripe Connect payout.
All of your Order Payments and Stripe Connect Payouts can be viewed in the Financials page on the dashboard. To learn more about that please see How and When Will I Get Paid Out For The Sale?
For more info on fees, please see Understanding fees on the Trellus Marketplace
To learn why you need to keep a credit card on file, please see Why do I have to put in my credit card?