When you set up your storefront (Setting Up Your Shop Local Marketplace Storefront), you’ll be able to put in your Return Policy. Each store will have it's own policy and all returns and refunds are handled between the customer and the merchant.
Write a clear return policy that ensures customer satisfaction. Specify the timeframe and conditions under which returns and refunds are available, ensuring transparency and clarity for your customers
This will be visible for customers looking at your business profile as well as on each product page.
A short and to the point example:
A more detailed example:
Sample Return and Refund Policy:
Your Satisfaction Matters
At [Merchant's Name], we want you to be happy with your purchase. If you’re not satisfied, we’re here to help.
Return Timeframe
You have 30 days from the date of purchase to return your item for a full refund or exchange.
Return Conditions
To qualify for a return:
- Item must be unused and in original condition.
- Must be in the original packaging.
- Receipt or proof of purchase is required.
Non-returnable Items
Certain items cannot be returned, such as:
- Perishable goods
- Custom or personalized items
- Digital products
- Health and personal care items
Return Process
- Contact Us: Email or call our customer service at [Customer Service Email/Phone] to start the return.
- Ship the Item: Pack and ship your item to the address provided by our team.
- Refund: Once we receive and inspect the item, we’ll process your refund within 7-10 business days.
Exchanges
For exchanges, follow the return process and indicate your preference for an exchange. We’ll ship the new item after we receive and inspect the original.
Return Shipping
- Customers pay for return shipping.
- Shipping costs are non-refundable.
Need Help?
Contact us at [Customer Service Email/Phone] for any questions or assistance.
Thank you for shopping with [Merchant's Name]!