Understanding fees on the Trellus Marketplace

  • Updated

Below is a detailed explanation of our Marketplace fees and how they are calculated.

 

1. Trellus Commission Fee 

Trellus charges a commission on all items purchased on the Marketplace. The commission is:

  • 10% of the item subtotal

2. Stripe Processing Fees

Every transaction processed through Trellus involves a Stripe credit card processing fee, as well as fees to cover Stripe’s Tax calculation service and to defray the cost of transferring money from Stripe to merchants’ bank accounts This fee is:

  • 3% of the total transaction amount (including tax, tip, and delivery fees)
  • $1.05 per transaction (Part of this flat amount covers Stripe’s flat $0.30 per transaction credit card fee. The remaining $0.75 helps Trellus cover the costs of tax calculations and bank transfers. Tax calculation is at minimum $0.50 per transaction, and each transfer to a merchant’s bank account is $0.25 + 0.25% of the total amount. These are billed directly to Trellus by Stripe, so you don’t need to worry about them!)

Example Fee Calculation

To help illustrate how these fees apply to your orders, let’s look at a simple example for an untaxed item priced at $10, and ordered through the Trellus Marketplace for pick-up:

Item subtotal: $10.00

Tax + Delivery Fee + Gratuity: $0.00

Customer pays: $10.00

  • Stripe Fees: ($10.00 x 3%) + $1.05 = $1.35
  • Trellus Fee: ($10.00 x 10%) = $1.00

So, the total fees for this $10 transaction would be:

  • Total Fees: $1.35 (Stripe) + $1.00 (Trellus) = $2.35

The amount paid out to the merchant (after fees) for this $10 transaction would be:

  • Merchant Payout: $10.00 - $2.35 = $7.65

Tips for Covering Fees

For items priced under $20, it might be beneficial to consider adjusting your prices slightly to cover these fees. An upcharge of $3 to $5 can help offset the fees and ensure you maintain your desired profit margin.

 

Summary

Trellus is committed to providing transparent and fair pricing to ensure the success of your business on our Marketplace. Understanding our fee structure will help you price your items effectively and anticipate your net earnings.

If you have any questions or need further assistance, please contact our support team.

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