Trellus drivers are trained to take clear proof-of-delivery photos at every dropoff location.
In some cases, a photo may not show a full address number or identifying landmark. This does not mean your delivery was made to the wrong location. Proof-of-delivery photos are intended to confirm placement of the package at the dropoff point.
Drivers typically capture 1–3 photos per delivery, depending on the dropoff environment, and at times will include a note when handed directly to the recipient.
All photos taken during delivery are:
Automatically emailed to both the customer and the merchant
Available to merchants on the Delivery Details page for each delivery
If you have questions about a delivery location or need additional clarification:
Check the Delivery Details page for that specific delivery
Review delivery notes added by the driver
Contact our Support Team via live chat, calling 1 (833) 562-2554 x 1 or by submitting a ticket: Bytrellus.com/contact
If needed, our team can review GPS verification and delivery data to provide additional confirmation.