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Delivery FAQ's

What to expect after placing a delivery request.

  • What's your protocol when customers are not home for delivery?
  • How do I cancel a delivery after I submitted it?
  • Why am I getting an error message when uploading a batch delivery?
  • How can I add a delivery to a batch order I just placed?
  • The proof-of-delivery photo is not the right drop-off location.
  • How do I report a safety concern or emergency?
  • How do I contact someone at Trellus?
  • What days and times does Trellus deliver?
  • What happens if the driver can't fit all of the packages in their car?
  • Will I receive SMS text message notifications?
  • What happens if a delivery is 'failed'?
  • How can I contact the driver?
  • Where can I see proof of delivery?
  • How long does a delivery take once it's picked up?
  • Delivery Refund Policy: Failed vs Canceled Deliveries
  • Do you have insurance for lost, stolen, or damaged packages?
  • How do I add driver gratuity?
  • Does Trellus deliver for national chains?
  • Can I use Trellus if I don't have a website?
  • I'm not computer savvy. Is Delivery by Trellus easy to use?
  • What kind of businesses does Trellus deliver for?
  • What Is Trellus?
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