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ByTrellus.com
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Delivery FAQ's
What to expect after placing a delivery request.
What's your protocol when customers are not home for delivery?
How do I cancel a delivery after I submitted it?
Why am I getting an error message when uploading a batch delivery?
How can I add a delivery to a batch order I just placed?
The proof-of-delivery photo is not the right drop-off location.
How do I report a safety concern or emergency?
How do I contact someone at Trellus?
What days and times does Trellus deliver?
What happens if the driver can't fit all of the packages in their car?
Will I receive SMS text message notifications?
What happens if a delivery is 'failed'?
How can I contact the driver?
Where can I see proof of delivery?
How long does a delivery take once it's picked up?
Delivery Refund Policy: Failed vs Canceled Deliveries
Do you have insurance for lost, stolen, or damaged packages?
How do I add driver gratuity?
Does Trellus deliver for national chains?
Can I use Trellus if I don't have a website?
I'm not computer savvy. Is Delivery by Trellus easy to use?
What kind of businesses does Trellus deliver for?
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